Complaints and feedback
If something isn't right, tell us clearly.
We want visitors and prospective investors to understand who is accountable for the information and conversations they receive.
How to raise a concern
Email info@pearllemongroup.com with the nature of your concern, relevant dates, and how you would like us to address it. Please do not send unnecessary financial or identity documents.
What happens next?
Your complaint can be directed to the appropriate person responsible for the property service or website information. Where a paid sourcing engagement exists, the separate contract and any applicable formal complaints and redress arrangements should be consulted.
Independent escalation
Depending on the nature of the service, statutory consumer protection and approved property redress arrangements may apply. The relevant scheme and membership evidence should be supplied as part of an actual regulated service engagement; no unverified scheme membership is claimed on this website.
This page is an initial contact route; the detailed complaints timetable and scheme membership documentation remain subject to confirmation by the operating business before taking on new regulated sourcing instructions through this site.